Privacy Policy | Akaal Home Inspections — Surrey, BC
LEGAL

Privacy Policy

Last updated: August 30, 2026

This Privacy Policy explains how Akaal Home Inspections ("we", "us", "our") collects, uses, and protects personal information when you visit our website or contact us. We respect your privacy and are committed to handling your information responsibly in line with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using this website or providing us your information, you consent to the practices described below. If you do not agree, please do not submit your information.

1. Information We Collect

We collect only the information you choose to provide through our website and contact channels:

  • Enquiry & booking forms — name, phone number, email address, property type, and any message you send (e.g. property address or preferred dates).
  • Email capture — name and email address when you request the free home buyer's checklist or a sample report.
  • Automated data — basic, non-identifying technical data such as IP address, browser type, and pages visited, collected via analytics. This helps us understand how the site is used but is not used to personally identify you.

2. How We Use Your Information

  • To respond to your enquiries and provide quotes for home inspection services.
  • To schedule, confirm, and follow up on inspections.
  • To deliver the free checklist or sample report you requested.
  • To improve our website, services, and customer experience.
  • To comply with our legal and professional obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Information

We share personal information only where needed to provide our services and operate our website, including:

  • Email delivery services (e.g. FormSubmit or a similar form processor) that deliver your enquiry to our inbox. These services transmit your form data so we can receive it.
  • Analytics providers (e.g. Google Analytics) that receive anonymous usage data.

We may also disclose information when required by law or to protect our legal rights.

4. Email & Marketing

If you request our checklist, sample report, or a quote, we may contact you to provide the requested information or follow up on your enquiry. Where you provide your email address, we will only use it for the purpose you requested. You can ask us to stop contacting you at any time by emailing us.

5. Cookies & Analytics

Our website may use cookies and similar technologies (including analytics tools such as Google Analytics when enabled) to understand how visitors use the site and to improve it. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, disabling them may affect how the website functions.

Where required, we will obtain your consent to non-essential cookies before they are set, and you can withdraw consent at any time.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your information.

7. How Long We Keep Information

We keep personal information only as long as necessary for the purposes described in this policy, to meet our professional and legal obligations (such as retaining inspection records), and to resolve any disputes.

8. Your Rights

You have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request that we stop using or collecting your information. To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and as required by law.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media, booking, or mapping services). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

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